How does remote software support work?
You call or WhatsApp Volkssystems and describe the problem. We send you a link to a trusted remote-access tool; once you accept, our technician sees your screen and works on your computer while you watch. When the job is done, the session ends and the technician can no longer connect unless you approve a new session.
Is remote support safe?
Yes. Volkssystems uses encrypted remote-access tools, connects only when you share a one-time access code, and never asks for your banking or personal passwords. You can watch everything on screen and end the session at any time. We recommend closing personal files and banking websites before the session starts.
What can be fixed remotely and what needs a visit?
Most software problems can be fixed remotely: installations, updates, error messages, slow performance, email setup and virus clean-ups. Hardware faults such as broken screens, dead power, failed drives or network cabling need hands-on work, so Volkssystems will arrange an on-site visit or a drop-off at our Thiruvankulam centre instead.
Frequently asked questions
Do I need to install anything?
Only a small, trusted remote-access app that we guide you to download. It can be removed after the session.
Can you support customers outside Ernakulam?
Yes. Remote support works anywhere with a stable internet connection, in Kerala, the rest of India or abroad.
Need remote software support in Ernakulam?
Call +91 94477 09851 or visit our Thiruvankulam centre.
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